Privacy Policy

This Privacy Policy describes how Pet Care USA ("we," "us," or "our") collects, uses, shares, and protects personal information obtained from users of our website, mobile applications, and pet care services across the United States.

We are committed to protecting your privacy and the privacy of your pets. This policy applies to all personal information we collect through our services, including information about pet owners, pets, and website visitors.

By using our services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

We collect several types of information to provide and improve our pet care services:

Personal Information You Provide:

• Contact Information: Name, email address, phone number, physical address
• Account Information: Username, password, payment information (processed securely by third-party processors)
• Pet Information: Pet names, breeds, ages, medical conditions, dietary needs, behavioral information
• Service Information: Service requests, scheduling preferences, special instructions
• Emergency Contacts: Names and contact information for emergency contacts
• Home Access Information: Key codes, alarm codes, garage codes (stored securely and encrypted)

Information Collected Automatically:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on site, referral sources
• Location Data: Approximate location based on IP address (with consent for precise location for GPS services)
• Cookies & Similar Technologies: As described in Section 7 below

Information from Other Sources:

• Veterinary Partners: Pet medical records (with your explicit consent)
• Social Media: Information from social media platforms when you interact with our social media accounts
• Background Check Services: For pet care provider screening purposes

Data Category	Examples	Purpose
Owner Information	Name, address, phone, email	Service delivery, communication, billing
Pet Information	Name, breed, medical needs, behavior	Customized care, safety, emergency response
Service Data	Booking details, service logs, GPS tracks	Service verification, quality assurance
Technical Data	IP address, device info, cookies	Website functionality, analytics, security

We use the information we collect for the following purposes:

Primary Service Purposes:

• Providing Pet Care Services: To schedule, coordinate, and deliver pet care services you request
• Matching with Providers: To match you with appropriate, qualified pet care providers
• Emergency Response: To respond to pet emergencies and contact you or your designated emergency contacts
• Service Updates: To send you service confirmations, updates, and reports (including photos/videos of your pets)
• Billing & Payments: To process payments and send billing information

Communication & Support:

• Customer Support: To respond to your inquiries and provide customer service
• Service Communications: To send important information about your account or services
• Marketing Communications: To send promotional offers, pet care tips, and service updates (with your consent where required)

Service Improvement & Security:

• Service Enhancement: To improve our services, develop new features, and personalize your experience
• Quality Assurance: To monitor service quality and ensure provider compliance with our standards
• Security & Fraud Prevention: To protect our services, users, and business from fraud, abuse, or security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

We may share your personal information in the following circumstances:

With Your Consent:

We share information with third parties when you give us explicit consent to do so.

With Pet Care Providers:

We share necessary information with pet care providers to enable them to perform services for you and your pets. This includes:

• Your contact information for coordination purposes
• Your pet's information, care instructions, and medical needs
• Home access information for in-home services (shared only for the duration of service)

With Service Providers:

We engage third-party companies and individuals to perform services on our behalf, such as:

• Payment processing (Stripe, PayPal)
• Background check services for provider screening
• Cloud hosting and data storage (AWS, Google Cloud)
• Customer support platforms
• Marketing and analytics services

For Legal & Safety Reasons:

We may disclose information if we believe it's necessary to:

• Comply with applicable laws, regulations, or legal processes
• Protect the safety, rights, or property of our users, employees, or the public
• Prevent fraud, abuse, or security issues
• Respond to an emergency involving you or your pet

Business Transfers:

In connection with a merger, acquisition, bankruptcy, reorganization, or sale of assets, your information may be transferred as part of that transaction.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our Security Practices Include:

• Encryption: Data in transit is encrypted using TLS/SSL protocols. Sensitive data at rest is encrypted using industry-standard encryption algorithms.
• Access Controls: Strict access controls limit employee access to personal information on a need-to-know basis.
• Secure Infrastructure: We use reputable cloud service providers with robust physical and network security.
• Regular Security Assessments: We conduct regular vulnerability assessments and penetration testing.
• Incident Response Plan: We maintain an incident response plan for potential data breaches.
• Employee Training: All employees receive regular privacy and security training.

Data Retention:

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Account Information: Retained while your account is active and for 7 years after account closure for legal and tax purposes
• Service Records: Retained for 5 years for quality assurance and legal protection
• Marketing Data: Retained until you unsubscribe or request deletion
• Financial Records: Retained for 7 years as required by tax laws

Despite our security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to maintain and improve our security practices.

Depending on your location, you may have certain rights regarding your personal information:

We use cookies and similar tracking technologies to track activity on our website and hold certain information to improve your browsing experience.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly (e.g., login, security)
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to track visitors across websites for targeted advertising

Managing Cookies:

Most web browsers allow you to control cookies through their settings preferences. However, limiting essential cookies may affect your ability to use our website.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Update Process:

• We will post the updated Privacy Policy on this page with a new "Last Updated" date
• For material changes, we will provide more prominent notice (such as email notification or in-app message)
• We encourage you to review this Privacy Policy periodically for any changes

Continued Use:

Your continued use of our services after any modification to this Privacy Policy will constitute your acceptance of such modification. If you do not agree with the changes, you should discontinue use of our services.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Data Protection Authority

If you are located in the European Economic Area (EEA) and believe we are processing your personal data in violation of applicable law, you have the right to lodge a complaint with your local data protection authority.

For California residents: You may designate an authorized agent to make a request on your behalf. We will require proof of your authorization and verification of your identity before processing such requests.